Care and Pampering in every jar - Freshly made using only natural ingredients!

Frequently Asked Questions

Is my information safe?

Your privacy is of the utmost importance to us. We will NEVER disclose any information you provide us with to any third party. If you choose to pay with your credit card, you will be using our trusted online payment processing provider, and the transaction will be made using SSL.

How long will it take for my order to ship?

Your products will be prepared once we received your order. It is as fresh as it gets. Please allow 2-3 calendar days for us to make it for you. We will send an e-mail notice letting you know your order has been shipped to the e-mail address you provided us with.

Are your products really fresh?

Absolutely! We guarantee fresh products, and will prepare your products only when we receive your order. That being said, for best results use our products within three (3) months from the date of purchase. You're receiving freshly crafted products, what's the point in buying fresh products if you're not using them within three months? :)

What is your return policy?

Since we cannot sell skin care products (and this includes the lip balms) that were opened, we can only accept unopened bottles/jars/tins. If you didn't open your products and for whatever reason do not want them, please e-mail us so we can provide you with the address you need to ship the unopened and undamaged merchandise to. Upon receipt and reviewing to ensure the merchandise met the return requirements, we will gladly refund your money back minus s&h. We accept returns within 30 days from the date of purchase.

Do you offer a discount to repeat customers?

Yes! If you bought our products in the past, a 5% discount will be applied to your order (before s&h).

How much do you charge for shipping and handling?

Other than for lip balms and Loving Hands Massage Oil, we offer Free Shipping for all orders made within the 50 States of the USA. We charge $1.95 shipping for your order of lipbalms, if not made in conjunction with any other of our products. And we charge $8.95 flat s&h fee for Loving Hands Massage Oil. For shipments to Canada, the price for items weighing more than 3 oz. is $11.95 (USD) and s&h for items weighing less than 3 oz. is $5.99 (USD). For international shipping to any other country, please contact us for an exact S&H price quote.

 
For all other inquiries, please e-mail sales@mammamichal.com